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The LANDFIRE (LF) Help Desk receives inquiries from LF users. These inquiries could be about LF products, the website, or methods of downloading LF data. Each inquiry is given a ticket number and reviewed to determine the level of response needed. The Help Desk works with the appropriate LF staff to provide the information requested.

The chart below shows the status of user contacts/tickets received. This list is updated weekly.
*SME - Subject Matter Expert


Ticket ID Inquiry LF Product Issue Status Creation Date Close Date GeoArea LF Scope Resolution/Timing
101887 Auto-key Vegetation: BpS Website/viewer assistance Closed 08/04/22 08/10/22 AK USFS asked for assistance understanding/using auto-keys. Provided information and resources, also sent contact information for USFS coworker who used the program. Timeline: Completed
101342 Help mapping BPS from WCS server Data Distribution Website/viewer assistance Closed 07/29/22 08/11/22 all Asked for assistance in linking CSV to WCS downloaded BpS data in ArcGIS Pro. WCS product is not data; image with legend. Recommended download mosaic and use "join" in ArcGIS. Timeline: Completed
101213 Burn Recurrence Intervals Fire Regime Research/Product Inquiry Closed 07/26/22 07/27/22 all in Provided information for FRI data and how to download. Timeline: Completed
101175 Longleaf northern margin Disturbance/Reference Research/Product Inquiry In Progress 07/26/22 all Sent to SMEs and informed user data used for version and LFRDB data. Timeline: TBD
100961 Data Request - 2010 LANDFIRE EVT Distribution: Archived Archived data Closed 07/22/22 07/29/22 all Receive approval to provide LF 2010 EVT to user. Timeline: Completed
100959 Landfire Comparison Table Fuels Research/Product Inquiry Closed 07/22/22 07/26/22 all in Explained capable fuels and what years covered for versions. Timeline: Completed
100948 mine data Other Other In Progress 07/22/22 SE Asking SME how we can help with mining data for freshwater project. Timeline: TBD
100818 LFDAT tool not working Data Distribution Problem (Access) Closed 07/19/22 07/20/22 all in Let user know that LF no longer supports the LFDAT tool and provide ways to access LF data. Timeline: Completed
100789 Error with the LANDFIRE Product Service - Ticket# #100748 Data Distribution Website/viewer assistance Closed 07/19/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100759 LFPS appears to be unavailable? Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100756 LANDFIRE Product Service (LFPS) Error Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100753 LFPS failures Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100752 esriJobFailed on compositing products into single geotif Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100750 Landfire Product Service issues??? Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100748 LANDFIRE Product Service Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100747 LFPS Error - not generating GeoTIFFs Data Distribution Website/viewer assistance Closed 07/18/22 07/19/22 all in Issues were addressed and let user know to try the download again. Timeline: Completed
100715 Landfire data for Texas Distribution Website/viewer assistance Closed 07/15/22 07/20/22 SC in Informed user of mosaics and the ability to download multiple AOI and merging the data. Timeline: Completed
100629 Using LF GeoTiffs in R scripting Data Distribution Research/Product Inquiry Closed 07/13/22 07/26/22 all EROS LF visited with TNC regarding R scripts with GeoTiffs, TNC able to figure out the solution. Timeline: Completed
100615 USGS LANDFIRE Data Products are Ready for Download Data Distribution Website/viewer assistance Closed 07/13/22 07/13/22 all in User experienced difficulty downloading LF data. An extra period was added to download link, .zip., provided working link. Timeline: Completed
100582 Landfire Fire Regime Research/Product Inquiry Closed 07/12/22 07/25/22 NW TNC assisted user LF with tree under tree canopies, how it works through STM, and at what scale is appropriate. Timeline: Completed
100281 Existing Vegetation Type 2022 Distribution Website/viewer assistance Closed 07/07/22 07/14/22 NE in Informed user the NE GeoArea is available; all CONUS is now available. Timeline: Completed
99997 LANDFIRE question Distribution Other: IA and global Closed 07/01/22 07/07/22 IA Okay to write articles about LF, as is anybody; however LF doesn't work with outside parties on LF government-hosted publications. Timeline; Completed
99876 Writing an article for LF Other Other Closed 07/01/22 07/07/22 all User wants to write an article about data visualization. Forwarded for review. Timeline: TBD
99868 wrong link Website Website/viewer assistance Closed 06/30/22 07/01/22 all In The link for LF 2020 2.2.0 Forest Canopy Cover 2022 CONUS appears to be the zip file for Canopy Height. Link fixed. Timeline: Completed
99857 Southeastern North American Temperate Forest Plantation EVT Vegetation Research/Product Inquiry Closed 06/30/22 07/07/22 SE Plantation classes are represented in NVC, they are planted and managed for timber, https://www1.usgs.gov/csas/nvcs/unitDetails/902981, https://www1.usgs.gov/csas/nvcs/unitDetails/902982. Timeline: Completed
99800 Display AGOL Legend using WMS Other Research/Product Inquiry Closed 06/29/22 06/30/22 all Provided link to AGOL documentation regarding changing legend. Timeline: Completed
99791 Does LF incorporate lidar in the SW Distribution Distribution: lidar Closed 06/29/22 07/06/22 SW Has LF incorporated Lidar with LF data? Forwarded to Subject Matter Expert. Timeline: TBD
99781 Adjusting LF fuel models using KBDI in the Northeast Fire Regime Research/Product Inquiry In Progress 06/29/22 NE Request for TNC to visit about Fire return interval estimator. Scheduling something in August. Timeline: TBD
99747 Question on us_220 EVH Vegetation Research/Product Inquiry Closed 06/28/22 06/29/22 all In What satellite data used and how accurate. Provided information, let user know could find this and more in metadata downloaded with the EVH data. Data, metadata, and related materials satisfy quality standards, https://www.landfire.gov/remapevt_assessment.php. Timeline: Completed
99654 Data Inquiry Data Distribution Other: Raw data Closed 06/27/22 07/07/22 all In AIM plot data we use is not public, LFRDB has many of the plots we use to model vegetation height, also used sampled lidar and USFS FIA data (not public) for tree height and cover. LF has agreements with the BLM and USFS to use these data. Anyone that uses their data would need to have their own agreements. Timeline: Completed
99562 Versioning/Data Update Questions Data Distribution Distribution Closed 06/24/22 06/29/22 all In How often will there be updates. The LF program is targeting delivery of annual update products on or before June 1st of each year, depending on the products. Timeline: Completed
99556 Upcoming EROS Outage Preparation July 15-16th Questions Data Distribution Distribution Closed 06/24/22 06/29/22 all In Due to scheduled maintenance, the LF website, viewer, and LFPS will be offline 5:00 AM (CT) July 16, 2022 to July 17, 12:00 PM (CT). Recommend LF downloads be completed prior to the systems being taken offline. Timeline: Completed
99374 Office Hours Website Website/viewer assistance Closed 06/21/22 06/22/22 all In Wanted to know how to register for Open Office Hours. Provided https://tnc.zoom.us/meeting/register/tJIocumupzMpEtN63X--Or1r6CJej683Bp5E. Timeline: Completed
99287 Requesting Archived LF2008 EVC Distribution Distribution Closed 06/20/22 06/23/22 SE In Request for archived data: LF 2008 EVC. Received approval, providing data via ftp delivery. Timeline: Completed
99178 WMS and WCS issues Distribution Distribution Closed 06/16/22 06/16/22 NE In WMS version missing a chunk of NE US and WCS version does not display in ArcMap. LF 2020 released 5 CONUS GeoAreas in June, the 6th GeoArea (NE) will be released in July, LF verified data does open in ArcMap. Timeline: Completed
99152 ArcPro Symbology for Landfire Data Veg: BpS Research/Product Inquiry Closed 06/15/22 06/20/22 all User is looking for a layerfile (.lyrx) for the biophysical settings dataset. TNC explained LF doesn't deliver lyrs and provided guidance on symbolize lyrs file. Timeline: Completed
98961 Interest in plains grassland & prairie ecosystems Fire regimes Veg: BpS Research/Product Inquiry Closed 06/09/22 06/10/22 all Which LF categories were used/assigned to BPS categories in AOI. TNC said the linkages between the BpS map, BpS models, and mapzones are explained at BpS Products - LANDFIRE BpS Models and Descriptions Support (landfirereview.org). Timeline: Completed
98655 Existing Vegetation Cover inquiry Data Distribution Distribution Closed 06/02/22 06/08/22 all In User was looking for cover class data. Cover class data is available in the Attribute Table provided with each download. Timeline: Completed
97503 2020 LANDFIRE evt, evc, and evh products for CONUS Vegetation Research/Product Inquiry Closed 05/26/22 05/31/22 all In LF 2020 Existing Vegetation for five of the six GeoArea of CONUS will be released June 1, 2022. Timeline: Completed
97445 LFPS - Load testing details for IFTDSS Data Distribution Other Closed 05/25/22 05/31/22 all In Provided testing feedback. Timeline: Completed
97438 LANDFIRE Data Downloads Data Distribution Distribution Closed 05/25/22 05/26/22 all In The 1x1 degree tiles WGS84 Grid (World) and 5x5 degree tiles WGS84 Grid (World) are from another source. Youcan download the Veg, Fuel Capable, and Fire Regime products fom LF Mosaic web page (https://www.landfire.gov/version_download.php). Timeline: Completed
97095 LF Product Service (LFPS) issue Data Distribution Distribution Closed 05/18/22 05/23/22 all In An issue with LFPS download of AK data was discovered and fixed. Verified contact helpdesk@landfire.gov for data question and erositservicedesk@usgs.gov when sites are not accessible. Timeline: Completed
97090 LANDFIRE - FCCS Data Fuels Website/viewer assistance Closed 05/18/22 05/24/22 SE In Issue linking FCCS to the spatial raster layer with Consume Loadings and First Order Fire Effects Model (FOFEM) input tables. CSV tables were not complete. All CSV tables are now complete for LF 2020. Timeline: Completed
96853 LF 2020 LF 2.2.0 release? Vegetation Other Closed 05/12/22 05/24/22 all User requested LF 2020 data before release date. Program Manager did not approve request. Note: LF 2020 will be released in June 2022. Timeline: Completed
96615 Biophysical data Vegetation Research/Product Inquiry Closed 05/09/22 05/17/22 all Biophysical predictor rasters are available on figshare: https://springernature.figshare.com/collections/LANDFIRE_Biophysical_Gradient_Raster_Datasets/5142572. For your application, something more up to date like GridMet might be desirable. Timeline: Completed
96411 Grid vs geotiff fuels Distribution Distribution Closed 05/03/22 05/05/22 NW LF is no longer offering grid format. LF data access with ArcGRID, LFDAT, and Non-ESRI scripting was archived March 31, 2022. LF appreciates concern of ease of using ArcGRID with Wildfire Analyst website and will take into consideration. Timeline: Completed
96152 Website page error Website Website/viewer assistance Closed 05/02/22 05/03/22 all User found error in imagery dates. Error was fixed. Timeline: Completed
96109 Please review your Ag Data Commons dataset -- TEST Other Other Closed 04/29/22 05/03/22 all Verified POC. Timeline: Completed
96001 Esri Grid Files Distribution Distribution Closed 04/27/22 05/05/22 NW At this time, ArcGRID has been archived, LF is not offering this data. Merged ticket with 96411. Timeline: Completed
95814 LANDFIRE Product Service question (LFPS) Tools: LFPS LF Tools question/issue Closed 04/25/22 05/03/22 all User sent missing file. Discrepancy was corrected. Timeline: Closed
95682 GAP/LANDFIRE dataset 2011 Other Other Closed 04/22/22 04/29/22 all In The GAP/LF 2011 data is not maintained by LF. Information, resources, and contact info can be found at https://www.sciencebase.gov/catalog/item/573cc51be4b0dae0d5e4b0c5. Timeline: Completed
95669 LF Topography Data CONUS Mosaics 2020 ver 2.2.0 Question Topographic Research/Product Inquiry Closed 04/22/22 05/05/22 all Requested SMEs review the information. Timeline: TBD
95615 Missing SClass Veg: BpS: SClass Research/Product Inquiry Closed 04/21/22 04/21/22 all Received SClass draft rules. Timeline: Completed
95614 Missing SClass Veg: BpS: SClass Research/Product Inquiry Closed 04/21/22 04/21/22 all TNC sent SClass draft rules to user. Timeline: Completed
95453 LANDFIRE Viewer BestFit UTM Request - Questions Distribution Distribution Closed 04/18/22 04/21/22 all In Let user know 30m resolution issue is fixed. Forwarded suggestion re: preconstructed landscape files for review and consideration for future releases. Timeline: Completed
95381 LANDFIRE Vegetation Data Veg: EVH Research/Product Inquiry Closed 04/14/22 04/19/22 all In Let user know that a more recent version of the vegetation height layer will be made available in June 2022 (LF 2020). Timeline: Completed
95375 Wetlands in LANDFIRE Veg: ESP Research/Product Inquiry Closed 04/13/22 04/20/22 All ESP has not been updated but could still a good layer for estimating potential wetland areas. BpS could also provide this information as it represents pre-colonial conditions and has been updated slightly to reflect current water boundaries. BpS class descriptions at https://www.landfirereview.org/search.php. Timeline: Completed
95330 Combined table of successional classes for BpS Veg: BpS: SClass Research/Product Inquiry Closed 04/13/22 04/20/22 All SClass info and resources were on LF product page (https://landfire.gov/sclass.php). Timeline: Completed
95325 Natureserve veg classification question Fire Regime: VDep Research/Product Inquiry Closed 04/13/22 04/14/22 All LF VDep metric compares current conditions to estimated historical conditions as a percent departure (https://landfire.gov/vdep.php). Not aware of a crosswalk from ES to NLCD codes, closest is LF lifeform attribute in LF EVT-ES layer based on the natureserve classification. There is also one to SAF/SRM in LF evt-es layer (https://landfire.gov/evt.php)
95305 Remote Sensing of Disturbance for LANDFIRE LANDFIRE Program Other Closed 04/13/22 06/01/22 Provided links to articles that discuss using LF data in areas outside of CONUS and OCONUS. Timeline: TBD
95282 LFPS Error - Cannot determine the region Tools: LFPS Distribution Closed 04/12/22 04/12/22 All In Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed
95279 New data viewer & LFPS feedback Distribution Distribution Closed 04/12/22 04/14/22 All Addressed Slope will be added soon and LFPS now working, forwarded feedback to review and consideration. Timeline: Closed
95277 New data viewer & LFPS feedback Distribution Distribution Closed 04/12/22 04/14/22 All Addressed LFPS now working, forwarded feedback to review and consideration. Timeline: Closed
95272 No legend entry in landfire viewer Topographic Research/Product Inquiry Closed 04/12/22 04/14/22 All In LF did have a legend for Topo years back, was confusing so removed. LF not planning to add legend to Topo at this time. Timeline: Completed
95251 LF Help: Missing Attribute table? Distribution Research/Product Inquiry Closed 04/11/22 04/14/22 SW In Tested Phoenix area, attribute table was there, requested user's GeoJson file and output_parameters.txt file to duplicate issue. No user response. Timeline Completed
95166 LFPS issue: download .zip file 404 error Tools: LFPS LF Tools question/issue Closed 04/10/22 04/13/22 All In Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed
95041 Landfire Viewer Download + 1 suggestion Distribution LF Tools question/issue Closed 04/07/22 04/07/22 All In Informed user that LFDAT has been archived, let him know about new viewer (https://landfire.gov/viewer) and updates to Slope with LF 2020 (https://landfire.gov/slope.php). Forwarded user suggestion to add Position to Slope. Timeline: Closed
94825 Follow up from wetlands in the Northwoods meeting Tools: Streaming LF Tools question/issue Closed 04/04/22 04/04/22 All In User wanted help finding a rest service for the latest available BpS, EVT, EVC, EVH to bring into Arc Pro Project. User found LF streaming service, no further action. Timeline: Completed
94709 Question re: digital map(s) of ATLANTIC MARITIME FORESTS ON BARRIER ISLANDS Tools: Mosaic LF Tools question/issue Closed 04/20/22 04/21/22 SE User recontacted LF. Informed user of mosaic option, offered ftp; mosaic too big. Contacted user, User doesn't have GIS, LF made the map as a one-time assistance. Timeline: Completed
94397 Web services request to enable pop-up and identify Distribution Website/viewer assistance Closed 03/28/22 03/31/22 All Reviewed user's inquiry and believe user is looking for how to do an Identify call to our map services; provided an example. Timeline: Completed
94262 Data download error message Distribution Website/viewer assistance Closed 03/25/22 03/30/22 All In Checked where user was having problems, no issues, system worked, let user know new viewer was just released. Timeline: Closed
94198 Discrepancy with disturbances in Black Hills Fuels Research/Product Inquiry Closed 03/24/22 04/01/22 NC LF brought thru High severity labels supplied on the insect polygons in the Events data, severity in Dist are assigned thru change detection process, not Events data; known issue with insect and disease data - change is slower, may take several years to happen; doesn't show up as high severity thru change detection process, resulting in insect/disease polys getting labeled with low severity. Timeline: Closed
94150 FCCS download inquiry Fuels Research/Product Inquiry Closed 03/23/22 03/31/22 NC In Recommended downloading mosaic full extent (CONUS) and scroll to Fuel tol findFuel products, including FCCS, then clip as needed; full extent attribute table in also in download. Timeline: TBD
93891 LF Symbology and ArcMap Other: ArcMap Other Closed 03/17/22 03/23/22 All Provided instructions on how to set layer properties in ArcMap. Timeline: Completed
93818 How to interpret FCCS raster data Fuels: FCCS Research/Product Inquiry Closed 03/16/22 03/17/22 All In Let user know the information can be found on the FCCS web page (https://wwwlandfire.gov/fccs.php) and to review the Attribute Data Dictionary and FCCS Disturbance Transition Database. Timeline: Completed
93644 Changes to LANDFIRE Fire Regime data? Veg: BPS Research/Product Inquiry Closed 03/14/22 03/15/22 All In TNC SME responded that the values should be found in the Attribute Table on https://www.landfire.gov/bps.php. If user needed further assistance to contact TNC SME directly. Timeline: Completed
93398 Mean fire return interval and area burned Veg: BPS Research/Product Inquiry Closed 03/09/22 03/10/22 SW TNC explained that the LF MFRI product is an estimate of fire frequency before European colonization and provided information about the historical fire frequency as well as recent fire frequency, area burned, and large extent burned area products. Timeline: Completed
93331 Data Download Issue Veg: BPS Website/viewer assistance Closed 03/08/22 03/10/22 All Tested download in Arc, including ArcPro, and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93297 LANDFIRE parameters for natural systems Veg: BPS Research/Product Inquiry Closed 03/07/22 03/10/22 NC TNC advised user to review the Reference Conditions Table at LF BpS Models and Descriptions Support - Find Your BpS (landfirereview.org) and to view and download the LF Reference Condition Table (CSV file - 87KB). Timeline: Complete
93290 Yearly Shared Mailbox check Other: LF email address Other Closed 03/07/22 03/08/22 All USGS inquired if LF email address was still active, if so, no action needed. Timeline: Complete
93225 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/05/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93224 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/05/22 03/10/22 All In Tested download and had no issues. User still having problems, asked user to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93174 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/04/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93128 Data Download Issue DDS Website/viewer assistance Closed 03/03/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93126 Questions about veg height in LF 2001 Fuel: CH Research/Product Inquiry Closed 03/03/22 03/08/22 SW Explained the difference between the LF 2001 and LF 2016 data is due to the binning and the additional height classes. In the older LF versions there was only one class above 25m, so everything above that threshold went to the midpoint of 25 to 50m which is 37.5m. Timeline: Completed

Note: LF makes every effort to respond to all inquiries in a timely manner. Depending on the inquiry, resolutions may take additional time for subject matters experts input.

 

 
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The LF Map Viewer (DDS) will be down every 3rd Wednesday from 8 am - 10:00 am (CDT) for routine maintenance.
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